Frequently Asked Questions (FAQ)
Last updated: 01.10.2025
Ordering
Who can order from Gerontis?
Orders may be placed by private researchers, institutions, laboratories, universities, companies, and individual buyers who are 18+.
Do I need an account?
No. You can checkout as a guest or create an account for faster repeat purchases and tracking.
Can I change or cancel my order?
Contact us immediately at info@gerontis.com. Once processing begins or the parcel is dispatched, changes/cancellations are not guaranteed.
Can I add items or combine orders?
Not after processing has started. Please place a new order.
I entered the wrong address. What now?
Notify us immediately. If shipped, rerouting may not be possible. We are not responsible for losses due to incorrect addresses.
Products & Quality Control
How do you ensure product quality?
Every batch is tested by independent third-party labs: identity, purity, heavy metals, microbial content, solvents, and other risk-based checks.
Where can I see lab results?
Certificates of Analysis (CoA) are posted on each product page.
Do you provide the manufacturer’s CoA?
Yes, on request, in addition to third-party test results.
Are products GMP/ISO certified?
Some are GMP-manufactured, others not. Documentation can be provided upon request if available.
Are these tests for medical qualification?
No. All products are for research use only and not for human/veterinary consumption.
Documentation & Technical
- Safety Data Sheets (SDS/MSDS) available on request.
- No dosing protocols or medical advice provided.
- HS codes can be added to invoices on request.
Shipping
Orders ship from the EU via DHL Express or FedEx International.
Costs: EU: €[__], UK: €[__], USA/Canada: €[__]. Free shipping over thresholds.
Delivery: 2–6 business days (estimates, not guarantees).
No P.O. boxes. Packaging is discreet.
U.S. Orders
U.S. customs are strict; seizures are more frequent. If seized, we resend products but you must cover replacement shipping. We may reject U.S. orders at our discretion.
Customs & Duties
Buyers are importers of record, responsible for duties/taxes. Parcels declared as supplements/souvenirs. If rejected/destroyed, reshipment is possible with shipping costs covered by customer.
Temperature-Sensitive Products
Peptides shipped with dry ice or cold packs. Store in freezer immediately upon delivery. Other supplements stable during transit; store as labeled.
Returns & Refunds
All sales are final once shipped, except if:
- Product does not match declared characteristics
- Expired upon delivery
- Wrong product sent
Claims: email info@gerontis.com within 48h with photos. Non-returnable: peptides, opened/used goods, seized customs shipments, gifts/clearance items.
Payments & Invoices
Payments in EUR via secure providers. Prices exclude VAT. Conversion fees may apply.
Order Tracking & Delivery Issues
Tracking link sent by email. If marked delivered but not received, check locally or contact courier. Report damages/incomplete parcels within 48h with photos.
Privacy & Security
We do not store card details. Data is used as described in our Privacy Policy. See our Cookie Policy for cookies.
Wholesale & Institutions
We supply labs, universities, and companies. Bulk pricing available. Contact info@gerontis.com.
Support
For help, email info@gerontis.com (Mon–Fri, EU hours). Include your order number for faster support.